Customer Technical Support

For Manufacturing and the Supply Chain

Customer Technical Support

Customer Technical Support

Theodorou Group places great emphasis on the technical support of its customers both before and after the sale. Its goal is to provide high quality technical support services and immediate response both at our facilities and also on site. To this end, it invests in the continuous training of its technical staff and the constant upgrading of its state-of-the-art infrastructure. It has over 90 trained engineers (of higher education) based all over Greece and Cyprus.

Our technical support capabilities include:

  • Consulting services regarding the identification of the customer’s needs and the appropriate solution
  • Specification analysis by reviewing the needs at the customer's site and with the use of product samples
  • Proper and seamless installation of systems
  • Connection and integration with existing systems
  • User training on operation and first level of maintenance
  • Emergency repairs in the field or at our facilities throughout Greece
  • Preventive maintenance through technical support contracts tailored to the needs of each company
  • Supply and management of spare parts and consumables
  • Access to Telephone Technical Support



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