Office Administrator - Technical Department (Ref. BOA0426MM)
Theodorou Group, one of the strongest industrial groups in Greece specializing in innovative technological solutions for industrial packaging and the supply chain, is seeking to hire an Office Administrator for the Technical Department to strengthen its Technical Support team at its headquarters in Peania, Attica, Greece.The successful candidate will be responsible for coordinating support requests and ensuring the smooth operation between customers, technicians, and internal teams.
Main Responsibilities
- Manage and monitor support requests (phone, email, ticketing systems)
- Categorize incoming requests and assign them to technicians
- Coordinate the schedules of the department’s technicians
- Handle urgent incidents
- Communicate with customers and perform follow-ups
- Monitor KPIs and prepare reports
- Support the onboarding of new team members
Required Qualifications
- Degree from IEK or EPAL in a technical field (Automation, Information Technology, Electrical Engineering) or Business Administration
- 2-4 years of experience in technical support or helpdesk roles
- Experience with ticketing and CRM systems
- Understanding of SLAs and customer service processes
- Very good organizational and communication skills
Preferred Qualifications
- Experience in an industrial automation environment
Benefits
- Opportunities for professional growth
- Continuous training
- Modern and dynamic working environment
Interested candidates can submit their CV through the contact form below or via email to