Office Administrator - Technical Support Department (Ref. BOA1026MM)
Theodorou Automation SAICT (a member of the Theodorou Group), a company operating in the industrial automation sector and specialising in industrial packaging and supply chain solutions, is seeking an Office Administrator for its Technical Support Department, based at its facilities in Peania, Attica, Greece.
The role involves communicating with customers, monitoring technical support requests and preparing quotations for spare parts and technical services.
Key Responsibilities
- Receiving, recording and monitoring technical support requests via telephone, email and the ticketing system.
- Keeping customers informed about the progress of their requests and the next steps to be taken.
- Costing spare parts and technical services and preparing quotations based on approved price lists and company guidelines.
- Registering and monitoring spare parts procurement requests.
- Collaborating with the Technical Support, Warehouse, Procurement and Accounting departments to ensure the efficient handling of customer requests.
- Updating ERP, CRM and ticketing systems, ensuring data accuracy and maintaining comprehensive customer service records.
Requirements
- Degree or diploma from a vocational training institute (IEK/SAEK), University of Applied Sciences (TEI) or University (AEI) in a relevant field.
- Previous experience in a Helpdesk, Back Office, Customer Service or After-Sales position.
- Familiarity with ERP, CRM and ticketing systems.
- Very good knowledge of MS Office.
- Very good command of English.
- Strong organisational skills and the ability to manage multiple requests simultaneously.
- Excellent communication skills and a customer-oriented mindset.
- Accuracy, attention to detail and a strong team spirit.
What We Offer
- Opportunities for professional development.
- Ongoing training.
- A modern and dynamic working environment.
Interested candidates can submit their CV through the contact form below or via email to